The website is slow or blank#
Free hosting can take time to wake after inactivity. Wait for the page to respond before repeatedly starting another login.
If a terminal page stays blank, try one normal reload, then inspect the browser’s error message. Check available device memory and extensions. Make an encrypted backup before clearing site data; clearing it removes the device vault.
Prices work but the account does not#
- Confirm the active exchange, product and mainnet/testnet setting.
- Check API read/trade permissions and expiration.
- Check the key’s allowed outgoing IPs.
- Keep the device clock synchronized.
- Review regional restrictions and the exchange’s own status.
Public feeds and private authentication are separate. Preserve the exchange error code when reporting a problem, but remove keys and signatures.
Indicators or drawings are missing#
Check the symbol, timeframe and available history. Long-period studies need enough candles. For drawings and templates, confirm the same sign-in, device, browser profile and named chart layout.
Use the chart’s settings to check order/position visibility. A disabled display option does not mean the exchange position is closed.
News is empty#
Clear search and ticker filters, then check the connection status. Tree availability and public-feed delays can affect results. An optional Tree key must belong to the provider access you intend to use.
Chat asks for another sign-in#
Use the existing terminal account. An older desktop credential can need one normal sign-in to enable community access. Check that the app has been reopened after an update.
For a reconnecting chat, allow it to retry and check the hosted service connection. Community history is stored online; it is separate from the device vault.
The phone tab reloads or closes#
Use a smaller layout, fewer charts and less book depth. Close other demanding tabs, keep the browser updated and retest with the terminal visible.
After any interruption during order submission, inspect the exchange’s existing orders and fills before repeating the action.
Report a useful problem#
Include the page or panel, device/browser, exchange and product mode, time, steps to reproduce and a redacted error code. A screenshot should hide API keys, account identifiers and private balances you do not want to share.
Use the signed-in community to discuss a reproducible issue. Exchange account restrictions and credentials should be handled through the exchange’s official support.