Do I need another account for chat?#
No. Use your terminal account. You can choose a separate public nickname inside Chat.
Will I be asked for a vault passphrase every time?#
New workspaces open automatically after sign-in. An older passphrase-protected workspace can request its original passphrase once for migration. Exported backup files use their own password.
Why are my keys missing on a second device?#
Credentials and settings stay in each device’s encrypted vault. Your sign-in does not automatically sync them. Use an encrypted backup to transfer a workspace.
Can I view prices before connecting an exchange?#
Yes. Public market data can load without private credentials. Trading and private account information require a compatible connected account with the relevant API permissions.
Does closing the terminal close my positions?#
No. Check positions and accepted orders on the exchange. Client-managed schedules and local alerts need the terminal running; they are different from instructions already accepted by the venue.
Why does datafeed status show different delays?#
Book updates, trades, candles and heartbeat messages arrive on different schedules. A Last value reports time since the latest message, not necessarily end-to-end network latency. Compare it with that stream’s timeout and whether the data is changing.
Where should I start if something is broken?#
Use the troubleshooting guide. For order status and account restrictions, check the exchange directly before repeating an action.